Please read all these Terms and Conditions. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with.
These Terms and Conditions will apply to the purchase of the Services by you (the "Customer" or "you").
We are hood Technologies Ltd, a company registered in England and Wales under number 16569319, whose registered office is at 195 Wood Street, London, E17 3NU, with email address legal@gethood.app (the "Supplier", "hood", "us" or "we").
These are the terms on which we sell all Services to you.
Before placing an Order on the Platform, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order.
The Platform is for users aged 18 years and over. By creating an account or placing an Order you confirm you are at least 18 and have legal capacity to enter into a binding contract.
This is in addition to any age confirmation tick-box presented at sign-up. The confirmation here is a contractual warranty; the sign-up tick-box is one way we evidence it.
If we have reasonable grounds to believe an account is held by, or being used by, a person under 18, we may suspend or terminate the account, cancel any pending Orders, and delete the associated personal data in line with our Privacy Policy, save for data we are required to retain by law.
App means hood's mobile applications for iOS and Android, available through the Apple App Store and Google Play Store.
Booking means a Customer's confirmed reservation of a Service through the Platform.
Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.
Contract means the legally-binding agreement between you and us for the supply of the Services.
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.
Fees has the meaning given in Fees and Payment below.
Order means the Customer's order for the Services from the Supplier as submitted following the step-by-step process set out on the Platform.
Platform means the Website and the App, together with all features, content, and tools made available through them.
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Platform, available at gethood.app/privacy.
Services means the services and experiences made available by Vendors on the Platform, as set out in the Order.
Vendor means a third-party provider whose services or experiences are listed on the Platform for Booking by Customers and who has entered into hood's Vendor Agreement.
Website means our website gethood.app (and any sub-domains) on which the Services are advertised.
The description of the Services is as set out on the Platform, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only.
In the case of Services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Services which appear on the Platform are subject to availability.
We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with all information required to perform the Services, and obtain any necessary licences and consents (unless otherwise agreed).
Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
hood operates as a marketplace platform. We facilitate the discovery and Booking of Services provided by independent third-party Vendors. We do not ourselves deliver the Services advertised on the Platform; the Vendor is the provider and is responsible for the actual provision of the Service to you.
Our role is to:
We take reasonable steps to verify Vendors before listing them on the Platform, but we do not guarantee the quality, safety, suitability, or legality of any Service.
Vendors are responsible for:
Vendor obligations are set out in full in hood's separate Vendor Agreement, which each Vendor enters into on listing.
Where a Vendor cancels, fails to deliver, or delivers a Service that is materially not as described:
Our liability for the acts and omissions of Vendors is limited to the extent permitted by law. Nothing in this clause limits any rights you have under the Consumer Rights Act 2015 against us in our capacity as the Booking platform.
If you upload content to the Platform — for example a profile photograph, a review, or a message to a Vendor — you grant hood a non-exclusive, royalty-free, worldwide licence to host, store, display, and (where reasonably necessary) process that content for the purpose of operating the Platform and providing the Services.
You warrant that any content you upload:
Profile photographs that include children. A Customer's profile photograph may include the account holder's child or children where the account holder has, in their capacity as parent or legal guardian, consented to the use of that photograph on the Platform. By uploading such a photograph you confirm that you hold this consent.
We may remove any content from the Platform at our discretion, including where we are notified that it may infringe a third-party right or breach these Terms.
We retain and use all information strictly under the Privacy Policy.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
The description of the Services on the Platform does not constitute a contractual offer to sell the Services. When an Order has been submitted on the Platform, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Platform. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (the "Order Confirmation"). The Order Confirmation will be sent to the email address you have given us and will be available for you to access through your account. You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.
By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, and before performance begins of any of the Services.
Any quotation or estimate of Fees is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.
No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.
The fees ("Fees") for the Services and any additional charges are set out on the Platform at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis. Fees and charges include VAT at the rate applicable at the time of the Order.
Some Services are offered at no charge to the Customer (for example, free events listed by a Vendor). For such Bookings, no Fees or charges apply, but all other terms in these Terms and Conditions continue to apply to the Booking.
Where Fees apply, you must pay by submitting your credit or debit card details with your Order, and we may take payment immediately or otherwise before delivery of the Services.
We will deliver the Services to you by the time, or within the period, agreed in the Order. If no time or period has been agreed, we will deliver the Services within a reasonable time.
If we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
Most Services on hood are date-specific leisure services. Examples include children's parties, classes, workshops, and activities scheduled for a specific date and time. Under regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day right of cancellation does not apply to a contract for the supply of services related to leisure activities where the contract provides for a specific date or period of performance.
For date-specific Services, the Cancellation Policy set out in the Date-specific Services section below applies in place of the statutory cooling-off right.
Some Services on hood are not date-specific. Examples include multi-class passes that can be used on a date of your choosing, memberships, and gift vouchers. For these Services the statutory 14-day cooling-off right does apply — see the Non-date-specific Services section below.
Where you book a date-specific Service, you may cancel within 48 hours of placing the Order and receive a refund of the Fees paid, provided the Service has not yet been delivered and the date of the Service is not within the 48-hour window itself. To cancel within this window, contact us at legal@gethood.app or use the cancellation function in your account.
Payment processing fees. Where your Order includes a payment processing fee — whether charged separately at checkout or incorporated into the advertised price of the Service — that fee will be identified in your Order Confirmation. If you cancel within the 48-hour window, the processing fee is non-refundable and will be deducted from your reimbursement.
After the 48-hour window, cancellation is at the discretion of the Vendor in accordance with the cancellation terms (if any) displayed on the Listing for the Service. Where the Vendor agrees to a refund, hood will process it in the normal course.
Where the Vendor cancels or fails to deliver. Nothing in this clause affects your rights where the Vendor cancels, fails to deliver, or delivers a Service that is materially not as described — in those cases the Marketplace Liability clause above applies and you may be entitled to a full refund of the Fees paid regardless of the timing of the cancellation.
Force majeure. Where a Service is cancelled due to circumstances beyond the Vendor's reasonable control, you will receive a full refund of the Fees paid.
For Services that are not tied to a specific date — for example multi-class passes, memberships, or vouchers — you can cancel this Contract within 14 days of the Contract being entered into, without giving any reason.
To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent by post or email to legal@gethood.app). You can use the model cancellation form at the end of these Terms, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made. You can also electronically fill in and submit the model cancellation form or any other clear statement of your decision to cancel on the Platform. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (e.g. by email) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.
Where a service is supplied (being part of the Services) before the end of the cancellation period in response to your express request, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when we are informed of your decision to cancel the Contract. This amount is in proportion to what has been supplied in comparison with the full coverage of the Contract.
You will bear no cost for supply of that service, in full or in part, in this cancellation period if that service is not supplied in response to such a request.
Date-specific Services. Where a refund is made following cancellation of a date-specific Service (including where the Vendor cancels or fails to deliver), we will process the refund within 5–10 working days of the cancellation being confirmed. The time for funds to appear in your account will depend on your card issuer or bank.
Non-date-specific Services. For Services where the 14-day statutory cancellation right applies, we will make any reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel.
In both cases, we will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
We will procure that the Services are supplied with reasonable skill and care.
In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).
The Contract continues as long as it takes us to perform the Services.
Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
In the event of any failure by a party because of something beyond its reasonable control:
and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect your rights to cancel under the Cancellation and Refund Policy above.
Your privacy is critical to us. We respect your privacy and comply with the UK General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to, our policies, including our Privacy Policy (gethood.app/privacy) and Cookies Policy (gethood.app/cookies).
For the purposes of these Terms and Conditions:
We are a Data Controller of the Personal Data we Process in providing the Services to you.
Where you supply Personal Data to us so we can provide Services to you, and we Process that Personal Data in the course of providing the Services to you, we will comply with our obligations imposed by the Data Protection Laws:
For any enquiries or complaints regarding data privacy, you can e-mail: legal@gethood.app.
The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations.
Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer — because we believe you are not buying the Services wholly or mainly for your business, trade, craft or profession.
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints as follows: if you are unhappy with our Services or the Platform, please contact us at legal@gethood.app to find a solution. We will aim to acknowledge your concerns and advise of our intention to address them within three business days.
If we are unable to resolve your complaint to your satisfaction through our internal complaints process, you may wish to use an Alternative Dispute Resolution (ADR) service.
hood is not obliged to use ADR: we operate in a sector that does not require mandatory ADR subscription, and we have not voluntarily subscribed to a single ADR provider. However, we are prepared to engage with a certified ADR provider on a case-by-case basis at our discretion where we agree this is the right route to resolve a particular complaint.
Certified ADR providers operating in the UK include the Centre for Effective Dispute Resolution (CEDR) (cedr.com) and ProMediate (promediate.co.uk). If you would like to ask hood to engage with an ADR provider in respect of your complaint, please contact us at legal@gethood.app.
Use this form only if you wish to cancel a Service that is not tied to a specific date — for example a multi-class pass, membership, or voucher — within the 14-day statutory cancellation period. For date-specific Services (such as a party, class, or workshop booked for a specific date and time), please refer to the Date-specific Services cancellation policy above instead.
You may submit this form by post, by email to legal@gethood.app, or electronically via the cancellation function in your account on the Platform. We will send you an acknowledgement of receipt without delay.
To:
hood Technologies Ltd
195 Wood Street
London
E17 3NU
Email address: legal@gethood.app
I/We[*] hereby give notice that I/We[*] cancel my/our[*] contract for the supply of the following service:
________________________________
Order reference: _______________________
Booked on: _______________________
Name of consumer(s): __________________________
Address of consumer(s): _______________________
Signature of consumer(s) (only if this form is notified on paper):
____________________
Date: __________
[*] Delete as appropriate.